Shipping & Returns

Shipping Policy

All orders will be processed within 2-5 business days. Please allow 2-8 business days for shipping and handling. 

 

All packages are shipped by our chosen carrier, USPS. Femme Rose Beauty is not responsible for delivery delays of any kind. Femme Rose Beauty is not liable for any stolen, lost, or damaged packages. If a package is considered lost or damaged please contact Femme Rose Beauty within 10 days from the last scanned date. 

 

All customers are responsible for inputting the correct information for the order’s billing and shipping address. Requests for address or order changes are not guaranteed. 

Once placed, all orders are finalized and are not subject to change. Order cancellation requests are not guaranteed. Your order will begin processing once you receive your order confirmation by email, at this point your order cannot be cancelled.

If there are any issues with your order not outlined here, please email info@femmerosebeauty.com with your name and order number.

Return & Exchange Policy

If your order does not meet your expectations we will refund the amount for all unused, unopened merchandise. Refunds must be made within 15 calendar days from receipt of purchase. Customers are responsible for the non-refundable return shipping fee. Refunds are made in the original form of payment and are issued to the person documented on the original order.

 

Please allow 5-10 business days for your return to be processed. Please allow an additional 5-10 business days for the refund charge to reflect back onto your bank statement.

 

If you encounter a discrepancy in your order or if any item may be considered defective, please email info@femmerosebeauty.com indicating your name, order number, a photo of the product, and a brief description of the issue. Defective items will need to be addressed within 10 calendar days from receipt of purchase. If the product is deemed defective by teh Femme Rose Beauty team, you will be eligible for a refund or replacement of the same item. 

 

Femme Rose Beauty does not accept exchanges on any orders. Orders returned are after 15 calendar days or item(s) that look used or opened will not be eligible for return or refund. Packages returned back to femmerosebeauty.com due to an incomplete address, undeliverable address, refused package, and/or return to sender are considered a return package.

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